Terms & Conditions

Before browsing this website or reserving Shibuya Sky tickets, please take a few minutes to read the information below. These terms explain how our platform works, what you can expect from us, and what we expect from you in return. By continuing to use the site or completing a booking, you confirm that you understand and accept these terms.

This website is operated by Shibuya Sky Tour. We provide online ticket reservations for Shibuya Sky, the rooftop observation deck on top of Shibuya Scramble Square in Tokyo, and for guided walking tours of Shibuya that include admission. When you complete a purchase through our website, you are reserving directly with us. We handle ticket issuance, confirmations, customer service and payment coordination.

We provide valid boarding tickets for the date and departure time you select. We do not control external conditions such as weather on the St. Lawrence River, water levels, travel delays, personal scheduling conflicts, or operational changes made by the vessel operator.

This website is intended for personal use only. You agree not to misuse it, attempt unauthorised access, or scrape content, schedules or pricing data. All information entered during checkout — including passenger names, contact details and entry time dates — must be accurate and complete.

Ticket prices shown on the website may include service and processing fees. The total amount is displayed before you finalise payment. Once payment is confirmed, your booking price is fixed. Payments are processed through secure third-party providers; we do not store complete card numbers or security codes on our servers. Prices are quoted in Canadian dollars unless stated otherwise.

Each ticket type carries its own cancellation conditions, which are shown before purchase. Refund Protection: full refund if you cancel 24 hours before departure. Without it, reschedule up to 72 hours ahead — no refunds. Bookings without Refund Protection are non-refundable from the moment of purchase. Tickets already used, scanned or past their scheduled date cannot be refunded. If a entry time is cancelled by the operator due to weather or mechanical issues, you may rebook for another available departure or request a full refund.

If you believe there is an issue with your order, you agree to contact us directly before initiating a payment dispute. Most issues are resolved quickly by email. Starting a chargeback without contacting us first may delay resolution. Abusive or fraudulent disputes may result in restricted access to our platform.

We are responsible for issuing valid tickets that match the details confirmed at checkout. We are not responsible for:

• Changes to vessel operator schedules or route adjustments
• Personal travel delays, border crossing times or parking availability
• Missed boarding times or late arrival at the dock
• Weather, river conditions or other circumstances beyond our control

Our responsibility is limited to the amount paid for the specific booking in question.

All written content, branding, photography, layout and design materials on this website are owned by or licensed to Shibuya Sky Tour. Reproducing or distributing website content without written permission is not allowed.

We may restrict or suspend access for users who violate these terms, submit fraudulent disputes, or otherwise misuse the platform.

From time to time, updates may be made to these terms. The revised version will be posted on this page. Continuing to use the website after changes are published indicates acceptance.